About Us

The Warner Tech-care Difference

Mission
To positively impact the lives of those with hearing loss by promoting prevention and providing lasting hearing solutions.

Vision
We are dedicated to equipping the hearing healthcare industry with the quality supplies and support needed to prevent and treat hearing loss worldwide.

We work toward this each day by creating an impactful customer experience through three key values:

Unmatched Service ~ We pride ourselves on our “customer first” mentality and we go to bat for our customers and their needs with our vendors, manufacturers and other partners we work with to provide top quality products and support.

Valued Partnerships ~ We believe in creating relationships based on trust and honesty and have genuine friendships with our partners that go beyond the business relationship. We come alongside our partners to fight through the trials and to celebrate the successes together as a team.

Product Support ~ We will continue to add and shape our product mix based on the needs and demands of our customers. We are known for the ability to source necessary products, while getting the competitive pricing and quality that our customers come to expect from us.


A little message from Lee Heidenreich, President, but once and sometimes still, warehouse guy, sales rep, operations manager and everything in between:

Having worked for Warner Tech-Care for over half of my life, I am in a unique position to call the employees, customers, and vendor partners that make Warner Tech-Care, my second family. I can assure you if you choose to do business with us you will be treated like a member of our family. Your business will always be valued no matter how small or large and your requests will be met with a speedy, effective response. We strive to offer the best service in the industry and will go the extra mile to ensure you have a great experience. If there is ever anything we can do to improve please call and ask for me... a live person will always answer during business hours!

Warner Tech-care History: Where We Come From & Where We're Headed

It all started in 1984 when Warner Industrial Supply turned its focus to customers in the hearing healthcare industry. We found a niche in the market by providing hearing products and accessories to large manufacturers like Starkey Hearing Technologies and Dahlberg Electronics. We quickly found success in this rapidly growing industry and in 1992, formed a division called Warner Technologies, focused solely on sales for manufacturing and hearing healthcare supplies.

The high demand for these products led to the conception and launch of our own Tech-care line branded products in 1995. We’ve designed these quality products to provide a more competitive price to large name brand products, as well as fill any product gaps our customers may have.

In 2003, Teresa Nelson, founder and CEO, offered our parent company an opportunity to sell her the hearing division. Once accepted, Warner Tech-care Products, Inc. was born. Warner Tech-care continued to thrive under its new identity and launched our first website in 2006, giving customers more access to products, service and information. That year, we continued to grow our product offerings by adding Ear-guard™ Hearing Protection and Quick-pro™ Instant Earmold material, both staples in our product line today.

Ten years later, Nelson retired as President of Warner Tech-care Products and sold the company to our current President, Lee Heidenreich and Pathfinder LLC (a financial partner with a passion for the hearing industry).

Under this new leadership, we’ve added two new companies through acquisition. The addition of Hal-Hen, a wholesale distributor with a 70-year reputation of servicing the hearing aid market, resulted in a significant increase in the number of products and services we now offer our customers. Secondarily, adding Hearing Technologies International to our portfolio has drastically increased international sourcing capabilities.

By March of 2019, we had outgrown our Roseville, MN location and made the move just a few miles north to our current home in Arden Hills, MN. The space has plenty of room for us to grow and continue to improve in a way that suits our customers.

We’ve undergone a lot of changes throughout the history of the company, but our sound reputation, enduring dedication, and unmatched service has remained constant. We continue serve those we love in an industry we care for deeply.

We are dedicated to equipping the hearing healthcare industry with the quality supplies and support needed to prevent and treat hearing loss worldwide.


Meet the Warner Team

Lee, President
Since 1997

Lee is a lifer. He’s been with us since forever and has worked in just about every department, most recently as El Presidente. He’s passionate about this business and values the relationships with our partners, both client and vendor above all else. He barely has a life outside of Warner Tech-care but when he does he enjoys fishing, hunting, spending time with his wife and daughters, and exploring the ever expanding craft beer industry.

Jared, Customer Service
Since 2014

Jared is one of the stellar live humans that will answer the phones when you call in to place an order or ask a question. He’s knowledgeable, thorough and genuinely loves to help our customers. His industry background also comes from Sonic Innovations. He has an excellent singing voice for our office birthday rituals, mad gaming skills, and a passion for finding new routes on his afternoon walks and exploring the outdoors.

Dave, Customer Service
Since 2018

Dave is one of the first people our customers interact with on the phone and through our account setup team for the website. He is loveable, genuine, and our customers instantly feel like he’s been servicing them for years. Dave is our resident expert on all things impression material as he worked for Matrics for many years before joining our team. He’s a born and bred Cornhusker who loves fishing and hunting – unfortunately with his car at times!

Marc, Customer Service
Since 2021

Marc has some long standing history with Warner. Way back in the days of Warner Technologies, Marc was on the team as an account representative. He was also the reason why our President, Lee Heidenreich, joined the team. The two of them have been close friends for many years. Marc moved on from Warner to travel and work in a variety of other industries but always had a passion to serve and engage with people. He’s a true Minnesota but has gravitated to spending as much time as he can in Costa Rica. He loves surfing, playing golf and loving up on his one year old son.

Jeanette, Customer Service
Since 2013

Jeanette is a busy gal in our office, catering to the needs of our customers when they call in and helping out in many other departments as needed. She’s always up for a challenge and loves making our customers happy. She brings all those amazing qualities home with her to love up on her three kids and husband, as well as the community she lives in. She loves reading and jamming out to some Sade while cooking a mean spaghetti for her family.

Isaac, Accounting
Since 2020

Isaac always brings a smile to work. He loves being around people and makes our team more joyful. He is the newest addition to the accounting team and helps ensure our finances are in line! He secretly loves western movies, but not so secretly is adventurous when it comes to the outdoors and trying new foods. He’s young, ambitious, and surely the most pleasant kid on the block!

Shawn, Purchasing
Since 2020

Shawn is highly organized and extremely diligent with special sourcing requests from our customers. He spent 22 years servicing the hearing industry (and Warner) through tradeshow set up at shows such as AAA. When he’s not corralling our vendors and the incoming inventory, he’s enjoying a hoppy beer on the golf course and checking his fantasy sports scores. He’s also part of the Wisconsin-ite group at Warner, which means he spends a lot of time wearing Badger Red or Bay Green and Cheese Gold!

Tammy, Sales
Since 2014

Tammy has been in the hearing industry for much too long which means she knows our products and clients better than they know themselves! She has an immense knowledge base in manufacturing as she previously worked for large industry players such as Sonic Innovations and GN Resound. You will often see her representing Warner Tech-care at most industry tradeshows as she lights up the room with her outgoing and charismatic personality. When she is not out wooing our clients, she’s chasing after her grandkids, snowmobiling or boating depending on what three months of the year it is or relentlessly rooting on the Minnesota Vikings!

Nick, Sales
Since 2018

Nick is our resident 3D specialist and dental supply expert. He is continually going above and beyond to learn more about not only the hearing health industry, but how our business can grow to support others. We also rely on Nick for technical support, office maintenance and his active participation in the Fun Committee at Warner. With two boys under the age of 4 at home, he rarely has spare time. But when he does, you'll find him camping, fishing, enjoying outdoor concerts with his wife and researching new vehicles to purchase.

C.J., Sales
Since 2023

C.J. joined Warner with a strong tenure in the hearing health industry. He is passionate about generating new buisness and ideas while being the face of the company at tradeshows across the country. Be sure to stop by and say hi anytime you see him at a show! Between shows, you can catch him teaching his three young boys "guy things" and cheering on the Steelers during football season.

 

Melonie, Marketing
Since 2019

Melonie is the marketing department at Warner! She’s worked for a number of large companies prior to Warner and brings her process driven mindset and “get it done” work ethic to every project. She’s the voice behind our emails and the brains behind our website - among many other digital/marketing/communication things! She has been accused of being a sarcastic, sassy, fun, outgoing mom of two adult children and two bonus teenagers. She secretly loves her dog, Roxy, enjoys travel adventures with her husband, and likes Pina Colada's and getting caught in the rain.

Carole, Kitting & Marketing
Since 1997

Carole is also part of the original crew that has journeyed with Warner Tech-care Products through the years. She’s an anchor on our team and always upholds our values with her creativity and design. She works tirelessly to produce and maintain a leading industry catalog for the thousands of products we carry and to be sure our kitting team is always ahead of the game. She has a passion for animals especially cats, and enjoys creative activities like photography and painting. She also has a not-so-secret sweet tooth for cheesecake and Scottish shortbread.

Jen, Kitting
Part-time since 2017

Jen joined our kitting team just recently to help us accommodate our expanding customers specific product needs. She’s a quick learner and a great team player! She brings laughter and fun to the team and you can be sure the job will get done quickly and correctly when she’s on it! She loves spending time with her family, walking her dog and watching a vigorous game of soccer.

Josh, Warehouse
Since 2012

Josh is a behind the scenes type of guy. He manages our warehouse which often gets little credit for the large role it plays in our business. He’s organized and methodical in his processes and has an uncanny ability of pulling disappearing acts during potlucks. Aside from his magical abilities in the workplace, he enjoys some of the finer things in life such as graphic novels, period dramas, and epic cheeseburgers such as the Juicy Lucy from the acclaimed local establishment, Matt’s Bar.

Tsa, Warehouse
Since 2023

As our warehouse manager, Tsa oversees the day-to-day operations of order fulfillment, shipping and an amazing crew of three warehouse associates. When he's not keeping things together in the warehouse, he enjoys spending time with his wife (also a new Warner employee!) and four children, is an avid MN Vikings fan, and a secretly great bowler.

Pa, Warehouse
Since 2023

Pa joined the Warner team to fill a huge void in our Kitting department. And she is rockin' it! 

Zone, Warehouse
Since 2023

 

Choua, Warehouse
Since 2023